Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how Hartford County Pet Central (“we,” “us”), operated by Scoop Master, LLC, collects, uses, and shares information when you use our marketplace. By using the Platform, you agree to this Policy.

Information we collect

Account information — your email, name, town, whether you're an owner and/or provider, and (for businesses) business name and address.
Pet information — the pets you add: name, species, breed, and notes you choose to include (which may contain care instructions, medical needs, or access details).
Bookings — the services you book or offer, schedules, prices, statuses, and job posts.
Payment information — processed by Stripe. We receive limited information such as whether a card is on file and a payment's status; we do not store your full card number or bank details.
Provider payout information — collected by Stripe Connect (identity and bank details) to enable payouts. We do not see your full bank information.
Messages, ratings, and reviews you send or post through the Platform.
Completion photos — photos a provider attaches to a completed job, stored in private storage and viewable only by the two parties to that booking.
Technical information — a sign-in session cookie and basic server logs used to operate and secure the service.

How we use information

To operate the marketplace — create accounts, list services, book jobs, and process payments and payouts.
To enable communication between owners and providers about a booking.
To send you service messages and notifications — for example, booking updates, unread-message alerts, and reminders to finish setting up your listing or that demand exists in your area.
To maintain safety and security, prevent abuse, and comply with legal obligations.

How we share information

Between users. When you book a provider, that provider can see the pet details for that booking so they can do the job; both parties see each other's display name and the relevant booking information. A provider's access to your pet's details ends when the booking is cancelled.
Service providers (subprocessors). We use trusted third parties to run the Platform: Stripe (payments and payouts), Supabase (database, authentication, and file storage), Netlify (hosting), and Resend (email delivery). They process information on our behalf under their own privacy terms.
Legal. We may disclose information if required by law or to protect our rights, users, or the public.
We do not sell your personal information.

Your email choices

Transactional messages (like booking updates) are part of the service. Recruiting and new-demand emails include a one-click unsubscribe link, and you can opt out of them at any time without affecting your account.

Data retention and security

We keep your information for as long as your account is active or as needed to provide the service and meet legal obligations. We protect data with row-level access controls, encryption in transit, and private storage for sensitive files. No method of transmission or storage is completely secure, but we work to protect your information.

Your rights

You can access and update most of your information in the app. You may request a copy or deletion of your personal information, or ask a question about your data, by contacting us at info@thescoopmaster.com. Connecticut residents may have additional rights under the Connecticut Data Privacy Act; we honor applicable requests.

Children

The Platform is not directed to children and is intended for users 18 and older. We do not knowingly collect information from children.

Changes to this Policy

We may update this Policy from time to time. We'll reflect changes by updating the date above.

Contact

Questions about your privacy? Contact us at info@thescoopmaster.com.